1. Introduction and Acceptance

These Terms and Conditions (“Terms”) apply to all bookings, visits, events, ceremonies, photo and video shoots, tours, and any other use of the grounds, buildings, and facilities of Lone Pine Estate (“the Estate”), operated by Lone Pine Estate Limited, its directors, employees, contractors, agents, and associated parties (together “we”, “us”, “our”).

By making a booking, entering the Estate, or engaging us in any contract or agreement, you (“the Client”, including your guests, contractors, suppliers, and invitees) agree to be bound by these Terms.

2. Bookings and Payment

• A booking is confirmed only once we have accepted it in writing and any required deposit or payment has been received.
• All prices are in New Zealand dollars and include GST unless stated otherwise.
• Minimum booking durations and pricing are as published on our website or as quoted in writing, and may change at any time prior to a confirmed booking.
• Deposits are non-refundable except as required by law or as expressly agreed in writing.

3. Cancellations and Rescheduling

• If the weather is unsuitable, or unforeseen circumstances arise, we will make reasonable efforts to reschedule your booking to a mutually agreeable date.
• Cancellations by the Client must be made in writing. Unless otherwise agreed, payments already made are not refundable, but may at our discretion be credited toward a rescheduled date.
• We may cancel or reschedule a booking where the Estate becomes unavailable due to circumstances beyond our reasonable control. In that case our sole liability is to refund amounts paid for the affected booking, or to offer an alternative date.

4. Access to the Estate and Conduct

• Access is permitted only to the areas, dates, and times covered by your booking. The Estate is private property and remains under our control at all times.
• The Client is responsible for the conduct of all guests, contractors, suppliers, and invitees attending in connection with their booking.
• All persons on the Estate must follow the reasonable directions of Estate staff, treat the property, gardens, and buildings with care, and behave in a safe, lawful, and respectful manner.
• Smoking, open flames, confetti, and similar items are not permitted except where and as expressly approved by us in advance.

5. Right of Refusal and Removal

• We reserve the right, at our sole discretion, to refuse entry to, or to remove from the Estate, any client, guest, contractor, or other individual where we deem it necessary — including (without limitation) for unsafe, unlawful, disrespectful, or disruptive behaviour, intoxication, damage to property, breach of these Terms, or any other reason we consider reasonably necessary to protect people, property, or the operation of the Estate.
• No refund is payable where a person is refused entry or removed under this clause.
• Where removal of the Client or a significant number of attendees makes continuation of the event impractical, we may end the event early without liability or refund.

6. Photography, Video, and Created Works

• This clause applies to all photographs, video, audio, and other content or works of any kind created on the Estate, or created as a result of any contract or agreement with us (“Created Works”), whether created by the Client, their photographer, videographer, contractors, suppliers, guests, or any other party.
• As a condition of access to the Estate, the Client grants (and must procure that their photographers, videographers, contractors, and suppliers grant) Lone Pine Estate Limited and its associated parties a non-exclusive, perpetual, irrevocable, royalty-free, worldwide licence to access, obtain copies of, use, reproduce, adapt, and display the Created Works for our own venue purposes, including but not limited to our website, social media, advertising, marketing, portfolio, and promotional materials, in any media now known or later developed.
• On request, the Client must supply (or arrange for their photographer/videographer to supply) copies of the Created Works in reasonable resolution at no charge to us.
• We will use Created Works respectfully. If you would prefer that images identifying particular individuals are not used, please tell us in writing and we will take reasonable steps to accommodate that request.
• Nothing in this clause transfers ownership of copyright in the Created Works; creators retain their ownership, subject to the licence above.
• We may also photograph or film events and activities at the Estate ourselves and use that material for the same purposes.

7. Commercial Shoots and Drones

• Commercial photography or filming requires our prior written approval. Please contact us first with details of the brand, campaign, or production.
• Drone use is only permitted with our prior approval and must comply with all Civil Aviation Authority rules and any conditions we impose.

8. Health, Safety, and Damage

• The Estate includes gardens, water features, uneven ground, and rural surroundings. All persons enter at their own risk and must take reasonable care for their own safety and supervise children at all times.
• The Client must comply, and ensure their guests and contractors comply, with the Health and Safety at Work Act 2015 and our health and safety directions.
• The Client is liable for any loss of or damage to the Estate, its buildings, gardens, fixtures, or property caused by the Client or their guests, contractors, suppliers, or invitees, and must reimburse our reasonable costs of repair or replacement.

9. Liability

• To the maximum extent permitted by law, we exclude all liability for any indirect or consequential loss, loss of profits, or loss of enjoyment arising out of or in connection with a booking or use of the Estate.
• Our total liability in connection with any booking is limited to the amount paid to us for that booking.
• Nothing in these Terms limits any rights you may have under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986 where those rights apply and cannot lawfully be excluded. Where services are acquired for business purposes, the parties agree the Consumer Guarantees Act 1993 does not apply.
• We are not responsible for the acts, omissions, or services of third-party suppliers engaged by the Client (including photographers, celebrants, caterers, and planners).

10. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including severe weather, natural disaster, fire, flood, epidemic or pandemic, government restrictions, or utility failures.

11. Privacy

We collect and handle personal information in accordance with our Privacy Policy and the Privacy Act 2020.

12. General

• We may update these Terms from time to time. The version published on our website at the time of your booking applies to that booking.
• If any part of these Terms is held invalid or unenforceable, the remainder continues in full force.
• These Terms are governed by the laws of New Zealand, and the New Zealand courts have exclusive jurisdiction.

13. Contact

Questions about these Terms can be sent to us via our contact page.